Cancellation and Refund Policy

Eligible for Refunds

• Services Not Yet Initiated: Full refund if cancellation occurs before work begins
• Billing Errors: Duplicate payments or incorrect billing amounts
• Service Failure: If we fail to deliver agreed services within specified timeline
• Quality Issues: Services that do not meet agreed specifications (before delivery)
• Early Cancellation: Within 7 days of booking for consulting services

Non-Refundable Services

• Delivered Services: Any service that has been completed and delivered to client
• Custom Development: All custom software development, AI/ML solutions, and technical work
• Consulting Sessions: Completed consulting, strategy, or advisory sessions
• Work in Progress: Projects that have progressed beyond 25% completion
• Third-Party Costs: Licenses, tools, or services already procured on client's behalf
• Infrastructure Services: Cloud setup, deployment, or infrastructure work completed

Refund Processing Timeframes

• Review Period: 3-5 business days for refund request evaluation
• Processing Time: 7-10 business days for approved refunds
• International Refunds: 15-20 business days for overseas payments
• Payment Method: Refunds issued to original payment method only

Cancellation Requirements

• Written Notice: All cancellations must be submitted in writing via email
• Project Details: Include project ID, service type, and cancellation reason
• Contact Information: Provide client name, email, and phone number
• Payment Reference: Include original payment transaction details

Cancellation Timeframes by Service Type

• Custom Development Projects: 7 business days notice required
• Consulting Services: 24 hours notice for individual sessions
• Maintenance Contracts: 30 days notice for monthly/annual contracts
• Emergency Services: Non-cancellable once initiated
• Training Programs: 48 hours notice for scheduled training sessions

Cancellation Fees

• Early Cancellation: 10% of total project cost if cancelled before work begins
• Mid-Project Cancellation: 25% of remaining project cost + work completed
• Late Cancellation: 50% of total cost if cancelled after 50% completion
• No-Show Fees: 100% of session cost for missed appointments
• Processing Fee: ₹500 or 2% of refund amount (whichever is higher)

Service-Based Nature

As a technology service provider, we do not offer traditional "returns" or "replacements" like product-based businesses. Our services are intangible and delivered digitally.

Alternative Solutions

• Service Credits: May be offered instead of cash refunds for future services
• Revision Requests: Minor modifications may be accommodated within project scope
• Additional Support: Extended support period may be provided for quality issues
• Future Discounts: Discounts on future projects for valid concerns

Quality Assurance Process

• Review Period: 7 days to review delivered work and report issues
• Bug Fixes: Critical bugs fixed free of charge within 30-day warranty period
• Specification Alignment: Work must align with agreed specifications
• Documentation: All issues must be documented with screenshots or examples

How to Submit Requests

• Sales Team Contact: All refund and cancellation requests must be submitted through our sales team.
• Contact Method: Please use the Contact Us page to reach our sales team regarding your request.
• Required Information: Include your project details, payment proof, and reason for cancellation or refund in your message.
• Response Time: You will receive an initial acknowledgment from our sales team within 24 hours.

Required Documentation

• Original invoice or payment receipt
• Project agreement or service contract
• Detailed reason for cancellation/refund request
• Client identification and contact information
• Any relevant correspondence or project files

Review and Decision Process

• Initial Review: 3-5 business days for request evaluation
• Client Communication: Clear explanation of decision and next steps
• Appeal Process: 7 days to appeal unfavorable decisions
• Final Decision: Senior management review for disputed cases